Privacy policy

Asweets maintains the confidentiality of all our customers. Your personal information will never be shared.

 

This Privacy Policy describes how asweets-cultural.myshopify.com (“Asweets,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, interact with, or make an inquiry or purchase through our website (the “Site”).

We are committed to protecting your privacy and handling your personal information in a transparent and responsible manner.

Contact

If you have any questions about this Privacy Policy or our data practices, or wish to exercise your privacy rights, please contact us:

Company: Hangzhou Asweets Cultural Creative Co., Ltd.
Address:
21/F, A Building, No. 238 Hanghai Road,
Hangzhou, Zhejiang, 310016, China

Email: asmkt01@asweets.com
Phone & WhatsApp: +86 133 3610 5023 / +86 198 5812 1400
Business Hours: Monday to Friday, 8:30 AM – 5:30 PM (China Standard Time)

Collecting Personal Information

We collect personal information to operate our Site and provide our services. The type of information collected depends on how you interact with us.

a) Information You Provide Directly

You may provide personal information when you:

  • Contact us via forms or email

  • Request quotations, samples, or product information

  • Place an order or engage in business communication

This may include:

  • Name

  • Company name

  • Email address

  • Phone number

  • Shipping and billing address

  • Order or inquiry details

b) Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and usage, including:

  • IP address

  • Browser type and version

  • Time zone

  • Pages viewed and interactions

  • Referring website

This information is collected through cookies and similar technologies to ensure proper site functionality and performance.

Sharing Personal Information

How We Use Your Personal Information

We use your personal information to:

  • Respond to inquiries and provide customer support

  • Process orders and business transactions

  • Communicate with you regarding products, services, or requests

  • Improve our website, services, and user experience

  • Comply with legal and regulatory obligations

  • Protect against fraud, misuse, or security risks

We do not sell your personal information.

Using Personal Information

We may share your personal information only when necessary and in the following circumstances:

  • With Shopify, which powers our online store and infrastructure

  • With service providers involved in payment processing, logistics, IT support, or website analytics

  • To comply with applicable laws, regulations, or lawful requests from authorities

  • To protect our legal rights and the security of our business

All service providers are required to handle your data in accordance with applicable data protection laws.

Cookies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember user preferences

  • Analyze website performance and usage

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site.

For information on Shopify-related cookies, please refer to Shopify’s Cookie Policy.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy

  • Maintain business records

  • Comply with legal, accounting, or regulatory requirements

When personal information is no longer required, it is securely deleted or anonymized.

Children’s Privacy

Our Site and services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information

  • Object to or restrict certain processing activities

To exercise your rights, please contact us using the details provided above.

International Data Transfers

Asweets operates in China, and your personal information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. The updated version will be posted on this page with a revised “Last updated” date.