FAQ

Are you a factory ?

YES! Asweets is a designer and manufacturer of high-end play spaces, toys, and baby products. Our global footprint allows us to exceed worldwide standards for quality and safety. We believe in making products that inspire open-ended, creative play allowing kids to learn, explore, and grow. 

Do you provide OEM/ODM/OBM Service?

Yes! OEM/ODM/OBM Service is available. A professional R&D team including designers in USA and France, will meet your different requirements. Asweets develops new products every single month.

Products

How long does the shipping process take?

Shipping times vary depending on the product and your location. Typically, it takes 3-5 business days for domestic shipping and 7-14 days for international shipping.

What payment methods are accepted?

We accept all major credit cards, PayPal, and sometimes other payment options depending on your location. These will be displayed at checkout.

How do I return or exchange a product?

Our return and exchange policy typically allows customers to return unused, unopened items within 30 days of delivery. Please contact our customer support for detailed instructions.

Can I change or cancel my order?

If you need to change or cancel your order, please contact our customer support as soon as possible. However, we cannot guarantee changes or cancellations once an order has been processed.

Do you offer discounts or coupon codes?

Yes, we often offer discounts and promotions to our customers. Subscribe to our newsletter or follow us on social media to stay updated on current sales and promotions.