Frequently Asked Questions (FAQ)
This FAQ is intended for prospective business partners and customers.
Commercial terms are subject to project-specific agreements.
About Asweets
1. Are you a factory or a trading company?
Asweets is an integrated design and manufacturing company. We operate our own manufacturing facilities and provide in-house product development and design support. We are not a pure trading company.
2. What types of products do you manufacture?
We specialize in developmental toys, play spaces, children’s furniture, and baby products designed for children aged 0–7. Product categories and materials vary depending on project requirements.
3. Do you provide OEM, ODM, or OBM services?
Yes. We offer OEM, ODM, and OBM services, covering product design, development, prototyping, and manufacturing. The scope of services is defined on a project-by-project basis.
4. Do you work with small brands as well as large retailers?
Yes. We work with startups, independent brands, distributors, and established retailers. Order acceptance, pricing, and production terms depend on project evaluation and mutual agreement.
Design & Development
1. Can you help with product design if we don’t have an existing design?
Yes. Our team provides original design development and product adaptation services. Design scope, intellectual property ownership, and usage rights are defined in written agreements.
2. Where is your design team located?
Asweets works with an international design team, including designers based in the United States, France, and China, coordinated through our internal R&D structure.
3. Will my design and business information be kept confidential?
Yes. Confidential information is protected under mutual non-disclosure agreements (NDAs) where applicable.
Production & Logistics
1. What are your standard payment terms?
Our standard terms are T/T: a 30% deposit prior to production, with the balance payable against shipping documents, based on FOB Ningbo or Shanghai (Incoterms® 2020). Alternative terms may be considered subject to written agreement.
2. What is your typical production timeline?
Sample lead times are typically 10–15 days. Mass production generally takes approximately 45 working days after sample approval and deposit receipt. All timelines are estimates and may vary depending on project complexity and order quantity.
3. Which port do you ship from?
Ningbo or Shanghai, China (FOB), unless otherwise agreed in writing.
4. What quality and safety standards do you follow?
Products are developed to comply with applicable international standards such as ASTM, EN71, and CPSIA, depending on the target market and project requirements.
Orders & After-Sales Support
1. What payment methods do you accept?
For B2B transactions, payments are generally accepted via T/T (wire transfer). For sample orders or small-value transactions, PayPal or credit card payments may be accepted upon confirmation.
2. Can I change or cancel my order after confirmation?
Requests for changes or cancellations must be submitted in writing as early as possible. Approval depends on production status. Once production has started, changes or cancellations may not be accepted, and any costs incurred will be the customer’s responsibility.
3. How are sample orders charged?
For customized samples, all related costs, including sampling and shipping, are borne by the customer. Detailed charges are provided in the sample quotation. Sample production begins after written confirmation.
4. Do you provide after-sales support?
Yes. We provide after-sales support within the scope defined in the relevant agreement, which may include quality-related communication, logistics coordination, and reorder assistance.